Admin: Troubleshooting inTouch Clock Device

This article will walk through some steps to troubleshooting your inTouch 9100 device. Contact a DWS program team if you still are experiencing issues

If your device is offline (showing a globe icon with slash through in the home screen)

Test the communication and read the error

1. Click on Maintenance Button on device (button with 3 slashes)
2. Hit Maintenance Mode on screen
3. Password is 115190 hit enter
4. Click on Tests>Communications
5. Hit Play
6. If failure, write down the error message exactly as it appears and share with a DWS or IT representative. This error will help find the exact next steps to take.

Check WiFi network or change:

1. Click on Maintenance Button on device (button with 3 slashes)
2. Hit Maintenance Mode on screen
3. Password is 115190 hit enter
4. Click on Settings > Communication Settings
5. Click on WiFi button
6. Search for an open network or one with a password you know and select it. Follow the prompts to connect
7. Hit back to the Maintenance Mode menu
8. Click on Tests>Communications>Play
9. if failure, write down the error message and share with your DWS or IT representative. 

Try to reboot device:

1. Click on Maintenance Button on device (button with 3 slashes)
2. Hit Maintenance Mode on screen
3. Password is 115190 hit enter
4. Click on Advanced>Restart Device
5. Click Restart Device and Yes.
6. Clock will reboot and take you back to the home page.